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24 hours shopping, 14 days free returns. Learn more!

Details

Get 3x reward points for your first purchase at Levi.co.id. Sign up for free today!

Details
  • Red Tab™ Program
  • EN
     Thailand

Refund policy

Back to Levi's® Help
  • What is your return policy?
  • How do I return a Levi.co.id online order?
  • PRODUCT DAMAGED DURING SHIPMENT

Returns

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What is your return policy?

If you’re looking to return your order for whatever reason, we here to help! We offer Free Return within 14 days of receiving your order.

Additional return policy details:

  1. Product(s) excluded in this policy includes but not limited underwear, socks, and products that has been altered cannot be refunded or returned after the order is placed.
  2. Return application for the product(s) purchased at Levi’s® Indonesia Official Online Store must be addressed online. If the return application is not submitted within 14 days of your receiving your purchase (counting from the first day of system’s confirmed receipt), the system will close down the return application automatically. We do not accept returns instore. Product(s) returned must be in its original condition; with all tags and labels intact.
  3. You must log into Levi’s® Indonesia Official Online Store to apply for a return.
  4. If you check out as a “Guest”, return can be available by sending Return Request to Levisindonesia@levi.com. Our customer service will gladly assist you on the process.
  5. We do not accept exchanges, but only refunds. For size exchange, you can apply return online and place a new order. Levi’s® Indonesia Official Online Store printed receipt is required for any returns and refunds.
  6. Product(s) return is only valid with a printed receipt at Levi’s® Indonesia Official Online Store .Only product(s) which are defective, postage cost will be paid by Levi Strauss Indonesia.
  7. Enjoy our return pickup service through JNE. If you wish to have a return with another partner you will be charged shipping fees depending on the policies of each partner, click here for more information on free return.
  8. Return is not allowed for the product(s) which has been washed, used, altered or tampered.
  9. In the event you have been entitled to a Gift with Purchase (GWP) in your previous order, when you return your product(s), kindly return us the GWP as well.
  10. If you need to return the product(s) due to quality issues, we will certainly bear the shipping fee for the returns. If that is not the case, you have to bear the cost of shipping the item(s) to our warehouse.

How do I return a Levi.co.id online order?

If you need to return the product(s), please apply a return through Levi’s® Indonesia Official Online Store within 14 days of receiving the product(s). Please ensure the returned product(s) is under return policy standard, please follow below steps for the return application:

Free Return

  1. Please log in to "My Order", select order and "Return" to apply return.
  2. Please fill up the date you wish for the pick up on the return form , it will help us to arrange the pick up date.
  3. A “Return Request Application E-mail” will be sent once we receive your application. And our courrier will pick up the product in accordance with the specified date.
  4. Usually we will pick up the product H+1 after the Request Form is received.
  5. Upon the arrival of your returned product(s) at our warehouse, we will check if the product(s) meets the requirements of returns and refunds. Our Customer Service Center will send you a refund confirmation email of refund once it has been approved. Refunds will be issued in the original form of payment. Normally your account will be refunded within 30 working days, but it varies depending on your card issuer, bank or electronic payment agency.

Regular Return

  1. Please log in to "My Order", select order and "Return" to apply return.
  2. After your return application, please send the product(s) and the “Return Slip” on printed receipt within 7 days to "SIRCLO Warehouse – Jl. Taman Tekno Blok D No 2, Setu, Kota Tangerang Selatan, Banten 15314, Tangerang, Indonesia.
  3. A “Return Request Application E-mail” will be sent once we receive your application. Please fill in the tracking number on “Return Request Application Form” from the Levi’s® return request email.

    You will need to cover the cost of return postage. If the delivery cost is insufficient, the warehouse has the right to refuse the return, and you will bear the additional expenses incurred. The relevant shipping cost will be deducted from the refund as requested. If the delivery order number is not submitted within the period, the system will close down the return application automatically.

  4. Upon the arrival of your returned product(s) at our warehouse, we will check if the product(s) meets the requirements of returns and refunds. Our Customer Service Center will send you a refund confirmation email of refund once it has been approved. Refunds will be issued in the original form of payment. Normally your account will be refunded within 30 working days, but it varies depending on your card issuer, bank or electronic payment agency.

PRODUCT DAMAGED DURING SHIPMENT

If you received product(s) which is damaged upon arrival, please contact Levi's® Customer Service Center immediately

If a product(s) is returned that does not comply with our Returns Policy, we will not approve and process the refund. We reserve the right to not return the product(s) which does not comply with our Returns Policy. Please contact Levi’s® Customer Service Center to enquire about the validity of your return if you are unsure.